FAQ

Q: What is your shipping policy? 

A: Currently we are only shipping to the United States. Shipping depends on product weight. We offer free shipping on all orders over $50.

 

Q: How long does shipping take? 

A: Your order will be processed within 3-5 days of ordering for in stock items.

 

Q: What is your return policy? 

A: We accept returns within 30 days of receiving your order. To initiate a return, email your order ID to us at hello@dexanddock.com. Returns will be accepted outside of the 30 day window on a case per case basis. Our products are made with genuine leather scraps so minimal natural defects may be possible. We carefully and individually inspect every piece of leather we receive for quality. Returns due to nature wear and tear from long term usage will not be accepted. 

 

Q: How should I care for my wallet?

A: Always keep your wallet dry - avoid placing on surfaces that may become wet. Direct heat and/or sunlight can also cause genuine leather to dry out. Some hair loss over time is natural, even resulting in small bald spots. 

 

Q: Are your products made with real leather?

A: Yes! We craft all of our products with genuine cowhide* leather, however, we only purchase scrap leather rather than full hides. This allows us to create a high-quality product while maintaining a focus on sustainability. 

*Some limited suede hides may be created with pig-hide due to scrap availability. 

 

Q: Can I choose my specific wallet? 

A: Every "leather surf" wallet in entirely unique - no two wallets are alike. If you would like a specific look or style, please send us an email and we will work with you to show you available options that fit your taste. If you see a photo of a specific wallet you would like on social media or our site, it may not still be available. Email us for most up to date availability. 

 

Q: Do you offer wholesale orders? 

A: Of course! Please email us at hello@dexanddock.com with your store name and location to receive our wholesale pricing sheet.